At Pokies24.io, operated by Spinwise Gaming Limited, we believe your privacy deserves more than a standardized policy—it warrants a comprehensive shield. This Privacy Shield document explains our relationship with your information—how we collect it, why we need it, how we safeguard it, and your control over it.
Think of this as the backstory to your data journey with us. It's designed to provide clarity and confidence as you enjoy our gaming experiences.
This Privacy Shield is inseparable from our Player Contract. Both should be read as companion documents that together form our complete agreement with you.
Last refreshed: May 21, 2025
When you register and use Pokies24.io, you voluntarily share certain identifiers with us:
Essential Identifiers:
Activity Footprints:
Preference Indicators:
Beyond what you directly provide, our platform automatically collects:
Technical Signatures:
Behavioral Patterns:
Environmental Context:
Our platform utilizes digital cookies—small data files stored on your device—to enhance your experience:
Functional Cookies: Essential for basic platform operations, login persistence, and session management.
Preference Cookies: Remember your settings, language choices, and customizations.
Analytical Cookies: Help us understand how users interact with our platform, identifying popular features and potential improvements.
Marketing Cookies: Track effectiveness of our promotional campaigns and present tailored offerings.
Security Cookies: Detect unusual activity, protect against unauthorized access, and maintain account integrity.
You can manage cookie preferences through our Cookie Control Center or your browser settings, though disabling certain cookies may limit functionality.
Your information serves these essential functions:
Account Management:
Service Delivery:
Legal Compliance:
Beyond core operations, we utilize data to improve your experience:
Platform Refinement:
Personalization Framework:
Support Enhancement:
Your information enables meaningful interaction through:
Transactional Messaging:
Relationship Communications:
Promotional Correspondence:
You can customize which communications you receive through your Account Preferences Center, though transactional messages cannot be disabled as they're essential to service delivery.
Your information is protected through multiple security layers:
Data Encryption:
Infrastructure Protection:
Access Controls:
Beyond technical measures, we employ procedural protections:
Personnel Practices:
Incident Response:
Compliance Framework:
Information protection extends throughout the data lifecycle:
Retention Parameters:
Minimization Principles:
Deletion Protocols:
You have comprehensive access to your information through:
Self-Service Portal: Our Account Dashboard provides direct access to view most of your personal information, including profile details, transaction history, game activity, and communication preferences.
Information Requests: For data not visible in your dashboard, you can submit a Subject Access Request through [email protected]. We'll provide a comprehensive export within 30 days.
Verification Requirement: To protect your privacy, all access requests require identity verification through our standard security protocols.
You can update and correct your information through these channels:
Self-Manageable Information:
Assisted Updates: Some changes require verification through our support team:
Change Limitations: Certain information cannot be altered once verified due to regulatory requirements and integrity measures.
You control how your information is used through several mechanisms:
Communication Preferences: Fine-tune which messages you receive through your Communication Control Panel, with separate toggles for:
Data Use Limitations: You can restrict certain uses of your data, including:
Account Closure Options: You may choose to:
Pokies24.io operates within a multinational environment:
Primary Data Residence: Our primary servers and databases are located within the European Union (primarily Ireland and Germany), benefiting from EU data protection standards.
Supplementary Processing Locations: Certain operations may involve data processing in:
Data Localization Compliance: For users in regions with data localization requirements, we maintain regional data storage as required by local laws.
When data crosses borders, it's protected by:
Legal Frameworks:
Technical Measures:
Verification Processes:
Privacy practices may vary slightly based on your location due to local regulations:
European Region: Enhanced rights under GDPR, including detailed access rights, data portability, and additional consent requirements.
California Residents: Additional rights under CCPA/CPRA, including specific disclosure requirements and opt-out options.
Canadian Members: PIPEDA-specific consent management and purpose limitation protections.
Australian Users: Privacy protections aligned with the Australian Privacy Principles, including particular notification requirements.
Other Jurisdictions: Additional measures as required by your local data protection laws.
We employ various analytical approaches to understand user experience:
Usage Analysis:
Performance Monitoring:
Trend Identification:
When we create user profiles, we adhere to these principles:
Transparency:
Fairness Measures:
Control Mechanisms:
We use analytics specifically to promote safer gaming:
Pattern Recognition:
Intervention Framework:
Effectiveness Measurement:
Our platform connects with various third-party services:
Authentication Providers: When you use social login or external authentication, we exchange limited profile information with providers like Google or Apple for verification purposes.
Payment Gateways: Financial transactions involve necessary data sharing with payment processors, banks, and financial service providers.
Game Studios: When playing third-party games, session information and gameplay data are shared with the game provider for functionality and license compliance.
Analytics Tools: We use services like Google Analytics and proprietary tools to understand user behavior, always with appropriate data minimization.
Customer Support Platforms: Support interactions may involve third-party ticketing systems and communication tools operating under our data protection standards.
Our platform may contain links to external websites and services:
Boundary Notification: We clearly mark when you're leaving our platform for a third-party site.
Relationship Disclaimer: Links to other sites don't imply endorsement or responsibility for their content or practices.
Independent Policies: Third-party sites operate under their own privacy policies, which we encourage you to review before sharing information.
Seamless Integration Notice: For framed or embedded third-party content, we provide visual indicators and access to relevant privacy information.
Data Sharing Limitations: We do not share your personal information with linked sites unless explicitly disclosed and consented to.
When using social or community features within our platform:
Visibility Control: You control which aspects of your profile or activity are visible to other users.
Content Ownership: Any content you generate (comments, reviews, forum posts) is subject to our terms while respecting your intellectual property rights.
Community Moderation: User-generated content is monitored for compliance with our community standards and privacy protections.
Social Sharing Options: Features that allow sharing to external social networks clearly indicate what information will be transferred.
Communication Boundaries: Direct user-to-user communication is governed by consent-based limitations and anti-harassment protections.
Your financial data receives enhanced protection:
Limited Retention:
Specialized Security:
Financial Privacy Options:
Government-issued IDs and verification documents are handled with exceptional care:
Restricted Processing:
Enhanced Security:
Retention Controls:
Information about your gaming patterns receives special handling:
Responsible Use:
Access Limitations:
Transparency Practices:
This Privacy Shield evolves through a structured approach:
Revision Triggers:
Update Communication:
Consent Considerations:
We maintain transparency about policy evolution:
Version Archive: A complete history of previous Privacy Shield versions is available at pokies24.io/privacy-archive, allowing you to review how our practices have evolved.
Change Documentation: Each version includes an accompanying change log highlighting significant modifications, additions, and removals.
Timeline Visualization: An interactive timeline shows when and why major privacy practice changes occurred.
Policy Comparison Tool: Our online tool allows side-by-side comparison between any two historical versions.
Contextual Annotations: Historical versions include notes explaining the regulatory or operational context for significant changes.
Understanding the legal foundation of this Privacy Shield:
Governing Framework: This Privacy Shield is governed by the laws of Malta, where Spinwise Gaming Limited is incorporated.
Regulatory Alignment: We design our privacy practices to comply with multiple regulatory frameworks, including GDPR, while maintaining the specific requirements of gaming industry regulations.
Conflict Resolution: Any discrepancies between this Privacy Shield and applicable laws will be resolved in favor of the law offering strongest protection.
Severability Principle: If any provision of this Privacy Shield is found invalid, the remaining provisions remain in full effect.
Questions and Clarification: For interpretive guidance, contact our Data Protection Officer at [email protected].
Our dedicated privacy personnel are available through:
General Privacy Questions: [email protected]
Data Protection Officer: [email protected]
Rights Exercise Requests: [email protected]
Urgent Privacy Concerns: +356 2778 0099 (Privacy Hotline)
Postal Correspondence: Data Protection Officer Spinwise Gaming Limited Quantum Business Centre Triq is-Salib tal-Imriehel Birkirkara BKR 3000 Malta
If you have concerns about our privacy practices:
Initial Resolution: Contact our Privacy Team with detailed concerns for prompt investigation and response within 10 business days.
Escalation Process: Unresolved concerns can be escalated to our Data Protection Officer for senior review within 15 additional days.
Regulatory Recourse: You have the right to lodge complaints with supervisory authorities, particularly in your country of residence, workplace, or where the alleged infringement occurred.
Primary Regulator Contact: Office of the Information and Data Protection Commissioner Floor 2, Airways House Triq Il-Kbira Tas-Sliema SLM 1549 Malta
Alternative Dispute Resolution: We participate in GDPR-compliant independent dispute resolution mechanisms for privacy concerns.
For specific privacy situations:
Data Breach Notifications: [email protected] (monitored 24/7)
Sensitive Data Requests: [email protected]
Third-Party Data Concerns: [email protected]
Media and Press Inquiries: [email protected]
Regulatory Investigations: [email protected]
This Privacy Shield was last substantively updated on May 20, 2025. Your continued use of Pokies24.io after this date constitutes acceptance of these terms.
By creating an account, you acknowledge that you have read, understood, and agreed to this Privacy Shield document in its entirety.
