This Player Contract (the "Contract") represents a binding agreement between you and Spinwise Gaming Limited, operating as Pokies24.io. By clicking "I Accept" during registration or by using any feature of the Pokies24.io universe of gaming experiences (website, mobile applications, games, tournaments, and associated services - collectively called "The Platform"), you're digitally shaking hands with us and agreeing to these terms.
Think of this Contract as the rulebook for our digital casino. Just as physical casinos have house rules posted at the entrance, we have ours here. Breaking these rules can result in anything from a friendly reminder to permanent removal from our digital premises.
The Ground Rules: To join our community, you must be at least 21 years old (or the legal gambling age in your jurisdiction if higher). We're serious about this - underage gambling isn't just against our rules; it's against the law.
The Global Checkpoint: Due to varying international regulations, The Platform isn't available to residents of certain territories. Currently, these restricted territories include:
This list evolves as global regulations change. Ultimately, it's your responsibility to verify that online gaming is permitted in your location before signing up.
Starting Your Adventure: Creating your Pokies24.io profile requires accurate personal information. This isn't just about rules—it's about protecting your account and winnings. You'll need to provide:
Your Digital Identity: Each player may maintain only one account on The Platform. Multiple accounts linked to the same individual will be merged or terminated, with any promotional benefits removed. Different individuals living at the same address or using the same network may have separate accounts, but please notify our Player Support team of this situation to avoid confusion.
By joining Pokies24.io, you're making these pledges to us:
Accounts without login activity for 180 consecutive days will enter "hibernation mode." After 365 days of inactivity, accounts transition to "dormant" status and may incur a maintenance fee of $2 monthly, deducted from your balance. We'll attempt to contact you before applying any fees. Accounts with zero balance after fee deductions will be archived but can be revived upon request.
Your Pokies24.io account contains three distinct financial components:
We offer various ways to fund your account, which may vary based on your location:
Minimum and maximum deposit amounts vary by method but typically range from $10 to $5,000 per transaction.
All deposits must adhere to these fundamental principles:
As part of our commitment to responsible gaming, you may establish personal deposit boundaries:
Once established, these limits take immediate effect for decreases and implement after a 24-hour cooling period for increases.
Before processing your first withdrawal, we'll need to verify your identity through a process we call "KYC" (Know Your Customer). This involves providing:
This verification helps protect both you and us from fraud and fulfills our regulatory obligations.
Once verified, withdrawals work like this:
A sliding scale fee applies to withdrawals:
Members of our VIP Circle program enjoy reduced or waived fees based on their tier.
Before withdrawal approval, these conditions must be met:
The Digital Dealer's Pledge: All games on The Platform operate using certified Random Number Generation (RNG) systems regularly audited by independent testing laboratories. Game outcomes are determined solely by these systems, ensuring complete randomness and fairness.
Technical Architecture: Our platform employs industry-standard encryption and security protocols to protect the gaming environment. Game results are processed and verified on our secure servers, not locally on your device, eliminating manipulation possibilities.
The following actions violate our integrity standards and may result in account restrictions or termination:
All bets submitted undergo acceptance verification. Once accepted, wagers cannot be canceled unilaterally by players. In exceptional circumstances, we may void wagers when:
When a wager is voided, the stake returns to your Primary Wallet without restriction.
If your gaming session experiences disruption:
We're not responsible for disruptions caused by your internet connection, device malfunction, or power failures.
Regardless of stakes and potential returns, the following maximum win limits apply:
Our sports betting platform operates under these core principles:
Standard match bets are settled based on the result at the conclusion of regular time (including injury/stoppage time but excluding extra time/penalties) unless explicitly stated otherwise in the market description.
When events are abandoned or postponed:
For player statistics markets (goals, points, cards, etc.):
In-play wagering has additional considerations:
We settle wagers based on:
Once settled, bets are only reversed if:
To maintain sports betting integrity:
Pokies24.io offers various incentive programs, including:
Each promotion has specific terms that supplement this Contract. If contradictions arise, promotion-specific terms take precedence.
Most bonuses follow this pattern:
Bonus funds typically require wagering before conversion to withdrawable funds:
Different game categories contribute differently toward these requirements:
These limitations apply to promotional offerings:
To ensure promotional integrity:
The Platform features various communication tools:
When using these features, you must:
All communications are monitored and recorded for quality assurance and security purposes.
Our Player Support team is available through:
Response times vary by contact method and query complexity:
You may receive promotional information through:
You can manage these preferences in your account settings, though operational communications (security alerts, transaction confirmations) cannot be disabled.
For optimal experience, we recommend:
While we strive for continuous operation:
We cannot guarantee:
We may review accounts when:
During investigations, accounts may experience temporary restrictions.
Depending on circumstances, we may impose:
Upon permanent account closure:
You may voluntarily restrict your access through:
During self-exclusion:
When concerns arise, please follow this escalation path:
For effective resolution, please provide:
We commit to these response windows:
If our internal process doesn't resolve your concern:
This Contract is governed by the laws of Malta, without regard to conflict of law principles. Any legal proceedings shall be brought exclusively in the courts of Malta.
Pokies24.io operates under gaming license MGA/B2C/555/2023 issued by the Malta Gaming Authority. We adhere to all applicable regulations, including:
All elements of The Platform, including:
are protected by intellectual property laws. You receive a limited, non-transferable license to access these elements solely for personal entertainment purposes.
Pokies24.io's liability is limited to:
We expressly disclaim liability for:
This Contract may be updated periodically. Material changes will be communicated through:
Your continued use after notification constitutes acceptance of modifications. If you reject changes, you should withdraw your balance and close your account.
We provide resources to evaluate your gaming patterns:
You can implement various protective measures:
We partner with organizations specializing in gaming-related concerns:
Links to these resources are available in the Responsible Gaming section of your account.
If any provision of this Contract is found unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable. If modification is impossible, the provision will be severed without affecting the remainder of the Contract.
You may not transfer, assign, or sell your account or any rights under this Contract. Pokies24.io may assign its rights and obligations to affiliated companies or successors without restriction.
Neither party shall be liable for failure to perform due to events beyond reasonable control, including:
This Contract, our Privacy Policy, Responsible Gaming Policy, and specific promotional terms constitute the entire agreement between you and Pokies24.io regarding The Platform. No other statements, representations, or understandings modify this Contract unless explicitly stated herein.
For all inquiries regarding this Contract:
General Support: [email protected] Compliance Team: [email protected] Responsible Gaming: [email protected] Official Address: Spinwise Gaming Limited Quantum Business Centre Triq is-Salib tal-Imriehel Birkirkara BKR 3000 Malta
Licensing Authority: Malta Gaming Authority Building SCM 02-03, Level 4 SmartCity Malta Ricasoli SCM1001 Malta
Effective Date: May 21, 2025
Your engagement with Pokies24.io constitutes acceptance of this Player Contract in its entirety.
